Privacy Policy

Last Updated: October 2025

Little Step Education Society (“we”, “our”, “us”) values the trust you place in us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website https://littlestep.in/ or the Little Step mobile application (together referred to as the “Services”).

By using our Services, you agree to the terms of this Privacy Policy.

1. Collection of Information

A. Information You Provide to Us

We collect information you provide directly to us, such as when you create or update your account, place an order, request support, or communicate with us. This may include:

  • Name, email address, phone number, and postal address.

  • Profile photo or logo (if uploaded).

  • Payment method or billing details.

  • Items requested for delivery and delivery notes.

  • Any other information you choose to provide.

B. Information We Collect Through Your Use

1. Location Information

When you use our Services to place orders or request deliveries, we may collect precise location data (GPS or network-based).
If you grant location access to our app or website, we may collect your location even when the app is running in the background, to show local promotions or offers.
We may also derive approximate location from your IP address to enhance speed and experience.

2. Contacts Information

If you allow access to your phone’s contact list, we may collect and store contact details to enable social or in-app interactions, and to help you connect or call directly from within the app.

3. Transaction Information

We collect transaction details such as the type of service, order date/time, amount paid, payment status, and related details.
If a user applies your referral or promo code, your name may be associated with that transaction.

4. Usage and Preference Information

We collect information about how you interact with our Services, such as pages visited, app features used, and preferences set.
This may involve cookies and similar technologies that store unique identifiers for analytics and optimization.

5. Device Information

We may collect information about your mobile device, such as:

  • Device model, operating system, and version.

  • Device identifiers, serial number, and network information.

  • Language settings and app performance data.

This helps us improve speed, functionality, and compatibility.

6. Call and SMS Data

To facilitate secure communication between users and customer support, we may collect call logs or SMS details (including OTPs, timestamps, and contact numbers).

7. Log Information

We automatically collect server logs when you interact with our Services.
This may include IP address, browser type, access dates, app crash data, and referring websites.
These logs help us monitor system health and improve app stability.

2. Use of Information

We may use the information we collect for the following purposes:

  • To provide and improve services: Process orders, payments, and deliveries.

  • To communicate: Send confirmations, updates, and customer support messages.

  • To enhance performance: Conduct analytics, fix bugs, and improve user experience.

  • To ensure safety: Detect and prevent fraud or unauthorized use.

  • To personalize experience: Recommend content, offers, or features suited to your interests.

  • To send promotions: Inform you about new products, discounts, and events.

3. Sharing of Information

We may share your information as described below:

A. Through Our Services

  • With third-party partners or vendors who help provide the services you request.

  • With the general public if you post on public forums, blogs, or social media.

  • With other apps or websites that integrate with our Services, if you choose to connect them.

B. Other Important Sharing

We may share your data:

  • With Little Step Education Society affiliates for logistics, customer support, or data processing.

  • With vendors, consultants, or marketing partners who work on our behalf.

  • With law enforcement or authorities if required by law or to protect rights and safety.

  • During business transactions such as mergers, sales, or acquisitions.

  • In anonymized or aggregated form that cannot personally identify you.

4. Social Sharing Features

Our Services may include social sharing tools that allow you to share activities or content with other platforms.
Your use of these features means that data may be shared according to your chosen settings on those platforms.
We recommend reviewing the respective privacy policies of such platforms.

5. Analytics and Advertising

We may allow third-party analytics and advertising providers to help measure traffic, track usage, and show relevant ads.
These providers may use cookies or identifiers to recognize your device across different websites and apps.

6. Your Choices and Rights

  • Account Information: You may access, edit, or delete your account at any time through our website or app.

  • Location and Contacts: You can manage permissions for location and contact access in your device settings.

  • Promotional Messages: You can opt out of promotional emails or SMS by following the unsubscribe instructions provided in those messages.

  • Data Retention: We may retain certain data if required by law or for legitimate business reasons (for example, resolving disputes or preventing fraud).

7. Data Security

We take reasonable steps to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via the app, website, or email.
Your continued use of our Services after any updates means you accept the revised terms.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Little Step Education Society
Website: https://littlestep.in/
Email: support@littlestep.in
Phone: +91-8882336606